Return & Refund Policy

Where a day-definite express service is delivered later than the committed date and the delay is attributable to Global Express Movers, the transportation charge is refunded in full on request.

Requests must be made within 15 days of the delivery date, quoting the tracking number.

The guarantee does not apply to delays caused by customs examination, incorrect or incomplete documentation, incorrect addresses, adverse weather, air traffic restrictions, civil unrest or any other event outside our reasonable control.

After three failed delivery attempts, or where a consignee refuses the goods, the shipment is held at the nearest regional depot for 10 calendar days before being returned to the sender.

Return transportation and any storage or re-export charges are payable by the sender.

Bookings cancelled before collection are refunded in full. Bookings cancelled after collection but before departure are refunded less handling charges already incurred. No refund is available once the shipment has departed the origin gateway.

Where all-risk cargo insurance was purchased, claims are settled at declared value on receipt of the commercial invoice and evidence of loss or damage, normally within 20 business days of a complete claim file.

Refunds are returned to the original payment method within 10 business days of approval. Account customers receive a credit note against their next monthly invoice.